Terms of Use
TUSAVO

Effective date: 5 November 2026

1. About TUSAVO and Mistirix

TUSAVO is provided by Mistirix, established in the Netherlands.

• Trading name: Mistirix
• Dutch Chamber of Commerce (KvK) number: 42175155
• Business address: Julianastraat 25, Merkelbeek, Netherlands
• Email: support@mistirix.com
• Telephone: 0031618586400
• VAT identification number: NL005560143B19

These terms govern the use of TUSAVO and its associated services. The features, limits, system requirements and any price of the offering are stated before use or purchase.

Your statutory consumer rights remain unaffected. The regional provisions in Articles 6 and 11 clarify which rules apply to consumers in the European Union and European Economic Area (EU/EEA) and in the United Kingdom.

2. Parents and children

TUSAVO helps parents and caregivers manage videos and settings for their children. As a family administrator, you are at least 18 years old and authorized to manage the linked child profiles and devices. Children use TUSAVO within the family set up by their parent or caregiver; they do not take out a Premium subscription themselves.

Only link devices and invite parents where you are authorised to do so. Protect your Google Account and personal parental PIN. Do not share your sign-in details with others; use the designated invitation process for a second parent.

You choose which videos and settings are suitable for your child. TUSAVO supports this management but does not replace parental supervision. Settings apply within the capabilities of TUSAVO and the device; they do not block all other apps or internet services.

3. Videos and external services

TUSAVO provides access to supported video sources. A TUSAVO subscription does not in itself provide a subscription to an external video service or any ownership or usage rights to its videos. These services may have their own conditions, age rules and costs.

Third party providers can modify, delete or restrict videos. Their players can show their own controls, advertisements, links and recommendations. TUSAVO does not guarantee that every external video is appropriate for every age or that all references to other videos will be blocked.

Only use your own sources and videos if you are entitled to access them. Do not circumvent access controls or infringe the rights of others. Our responsibility for the TUSAVO service we have promised and your statutory rights remain unaffected, including when we use external services.

4. Free and Premium

Free provides one parent with management rights, up to three children and three active video slots per child. Each slot permits one selection per 31-day period: filling the slot or replacing its video uses that selection. Deleting a video does not restore a selection already used.

Premium allows up to two parents with management rights, eight children, and 1,000 assigned videos per child. You can make unlimited changes within that capacity. One Premium subscription applies to the linked TUSAVO family; the second parent does not need a separate subscription for this.

Volume limits, blocking screenshots and viewing information about watch time and battery percentage are Premium features. Screen time, extra time, screen comfort and information about available updates are also available in Free.

When Premium expires, the Free limits apply and Premium features are no longer available. The app indicates which selections are needed to continue using Free. A larger Premium library does not entitle you to continue playback beyond the Free limits after Premium expires.

5. Payment, renewal and cancellation

Price and purchase confirmation

Paid Premium is offered through Google Play. Before you confirm, you will see the price including applicable taxes, the billing period and the renewal terms.

Google Play sends a purchase confirmation with order details to the Google Account used for payment. Keep this confirmation and the order number for any questions about your purchase.

Automatic renewal

An automatically renewing subscription continues until you cancel renewal. The next payment date is shown under your subscription in Google Play.

You can cancel using the Google Account used for payment:

1. Open Google Play.
2. From your profile, go to Payments & subscriptions → Subscriptions.
3. Select TUSAVO → Cancel subscription.
4. Complete the confirmation steps.

You can also use the Google Play subscriptions page.

Following ordinary cancellation, the period already paid for normally remains available until the stated end date. Cancellation stops future renewal but does not in itself constitute an exercise of the right of withdrawal or a refund request. Any statutory rights to earlier termination or a refund remain unaffected.

Simply uninstalling the app, signing out, unlinking a child's device or deleting a TUSAVO account does not automatically cancel the Google Play subscription. Check the subscription status separately in Google Play.

Price changes and free Premium

Price changes will be communicated in advance and handled in accordance with applicable rules and the relevant Google Play procedure.

Free Premium received through a promotion does not become a paid subscription merely because the promotional period ends. A paid purchase requires your confirmation during the purchase process. For an existing paid subscription, the separately confirmed subscription status continues to apply.

6. Cooling-off periods, refunds and defects

6.1 Cooling-off period — EU/EEA

For an online contract for digital content or a digital service, you generally have a statutory cooling-off period of 14 days after the contract is concluded. Statutory exceptions may apply.

For digital content not supplied on a tangible medium, the right of withdrawal may be lost when supply begins, but only if the statutory conditions are met. These include your prior express consent to immediate supply, your acknowledgement that you thereby lose the right of withdrawal and the required confirmation of this.

For a digital service, the cooling-off period does not end merely because the service begins. If you have expressly requested that the service begin during the cooling-off period, withdrawal may require payment of a proportionate amount for the service already provided, but only where the law permits this and you have been properly informed. Full performance may result in the loss of the right of withdrawal only under the statutory conditions.

Installing or using TUSAVO does not in itself waive your right of withdrawal.

6.2 Cooling-off period — United Kingdom

Consumers in the United Kingdom are covered by the applicable UK consumer rules. An online contract for digital content or services generally also has a cooling-off period of 14 days after the contract is concluded.

Where digital content is supplied immediately, the right to cancel during the cooling-off period may be lost only under the statutory conditions, including express consent and acknowledgement of the loss of that right.

For services, starting performance is not in itself sufficient to extinguish the right to cancel during the cooling-off period. Payment for services already provided and loss of that right following full performance are subject to the statutory conditions under UK law.

These terms do not exclude any additional UK consumer rights.

6.3 Exercising the right of withdrawal or requesting a refund — EU/EEA and United Kingdom

For a purchase through Google Play, you can use the official refund process for the EEA and the United Kingdom.

You can also:

1. Sign in to Google Play with the account used for payment.
2. From your profile, go to Payments & subscriptions → Budget & order history.
3. For the relevant purchase, select Report a problem.
4. Choose the appropriate reason and submit your request.

If you wish to exercise a statutory right of withdrawal, clearly state that you are withdrawing from the purchase. You can also contact Mistirix at support@mistirix.com for this purpose. Include the purchase date and, if available, the Google Play order number. No form is required; an unequivocal statement is sufficient.

A missing button or a restriction in a voluntary refund scheme does not remove your statutory rights. Contact us if the Google Play process does not work or does not resolve your statutory request.

Following a valid withdrawal, amounts due for reimbursement will be refunded no later than 14 days after receipt of the withdrawal statement, subject to any deductions permitted by law. Refunds will be made using the same payment method, unless you expressly agree to another method that incurs no cost to you.

Do not send passwords, full payment card details or unnecessary information about children.

6.4 Defects — EU/EEA

TUSAVO must conform to what was offered and what you are entitled to expect under applicable consumer law.

In the event of a defect, you may be entitled to a remedy free of charge, within a reasonable time and without significant inconvenience. Where the statutory conditions are met, you may be entitled to a price reduction or termination and a refund.

6.5 Defects — United Kingdom

UK consumers have, among other rights, those provided by the Consumer Rights Act 2015. Digital content must, among other things, be of satisfactory quality, fit for the agreed purpose and as described. Services must be performed with reasonable care and skill.

Depending on the failure, you may be entitled to repair or replacement, repeat performance of a service, a price reduction or a refund under the statutory conditions. Any statutory rights relating to damage to a device or other digital content also remain unaffected.

In both regions, describing the app as a test version does not remove your statutory rights.

7. Updates and local data

We provide the updates needed to meet our statutory and contractual obligations. Install any necessary updates offered and follow the accompanying instructions.

Linking and synchronisation require suitable devices, the necessary connection and permission to use the relevant device functions. Current system requirements are stated in the offering.

Child profiles, library data, settings, viewing history and family recovery copies are stored locally on the family devices concerned. Mistirix does not provide a central online backup for these data. Online services are used for sign-in, secure linking, Premium and voluntarily submitted feedback, as explained in the privacy statement.

If you delete TUSAVO including the app data, the local data on that device may be lost. Copies on other devices do not disappear automatically. This does not change our possible legal responsibility for any defect in the service.

8. Feedback and careful use

Do not send threats, insults, spam, unlawful material or unnecessary personal data via feedback. Do not attempt to disrupt the service or use other people's accounts or access rights.

In the event of inappropriate use, an administrator may block new feedback and replies temporarily or until the measure is lifted. You will see a notification and, for a temporary block, when you can submit again. You can request a review in the app; only one request may be pending at a time.

A feedback block does not disable your family or Premium. Reading existing submissions and accessing privacy and deletion choices remain possible. Deleting a feedback message does not lift a separate feedback block. You can still contact support@mistirix.com for complaints and statutory requests.

You retain your rights to your own feedback. You give Mistirix permission to use your submission to handle your report and improve TUSAVO. This is not a general permission to make your name, messages or images public. Additional promotional terms and conditions only apply when you participate in the relevant promotion.

9. Stopping use and deleting data

You can stop using TUSAVO. Cancelling a subscription, deleting your own account and deleting the whole family are different actions. Read the consequences in the deletion process before confirming. Only the family manager can request deletion of the whole family.

Submitting a request does not mean that deletion has been confirmed. The deletion process explains what will be processed and what may need to be retained temporarily. Deleting your TUSAVO account does not delete your Google Account.

See the privacy statement and account deletion page for information about the data, retention periods and local copies. Also check any paid subscription separately in Google Play.

10. Changes and responsibility

We may modify TUSAVO where necessary for security, legal obligations, technical compatibility or maintenance of the features offered.

Material changes that adversely affect you will be clearly explained in advance. Where required by law, you will receive the information in a form you can retain and may terminate the contract free of charge, with the applicable refund. This provision does not entitle us to arbitrarily withdraw promised performance.

For material changes to these terms and conditions, we will inform you in advance and provide you with the amended text. New conditions do not subsequently change the agreements regarding a previous purchase. If your consent is required, we will ask for it.

Mistirix is responsible under applicable law. These terms do not generally exclude liability, do not exclude statutory warranties, and do not restrict rights that cannot legally be waived.

11. Questions, complaints and applicable law

Send questions or complaints to support@mistirix.com. Briefly describe the issue and the purchase or account concerned. Do not send passwords or unnecessary information about children. We will handle your complaint and explain the possible next step.

The contract is governed by Dutch law.

For consumers in the EU/EEA: this choice of law does not deprive you of the mandatory consumer protection that applies in your country of residence under the applicable rules.

For consumers in the United Kingdom: this choice of law does not deprive you of the protection of mandatory UK consumer law, including applicable rights under the Consumer Rights Act 2015 and the rules for distance contracts.

You retain the right to bring a dispute before the court or other competent body to which you are entitled under the law. These terms do not require you to bring proceedings exclusively in the Netherlands where the law provides you with another competent court.

Annex — Model withdrawal form

Use this form only if you wish to withdraw from the contract. Use of the form is not compulsory.

To: Mistirix
Email: support@mistirix.com

I hereby give notice that I withdraw from our contract concerning the following digital content or service:

• Date:
• Product or subscription:
• Ordered on:
• Consumer's name:
• Consumer's address:
• Google Play order number:
• Google email address used to take out the Premium subscription: